Terms & Conditions

Last Updated: September 1, 2026

1. Introduction

1.1. Acceptance of Terms of Service

By accessing, downloading, installing, or using the CoVet application (the “App”), you, the user, agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and CoVetAI Inc. (“CoVet”, “we”, “us”, or “our”). If you do not agree with any part of these Terms, you must not access or use the App.

1.2. Data Processing Agreement

To the extent CoVetAI Inc. processes Personal Data on behalf of a customer, clinic, practice, organization, or other account holder in connection with the App or Services (as defined in Section 2.1), CoVet’s Data Processing Agreement (“DPA”), available at https://co.vet/data-processing, is incorporated into and forms part of these Terms. By creating an account, accepting these Terms, accessing the App or Services, or continuing to use the App or Services after the DPA is posted or updated, you agree to the DPA where it applies.

If you create an account or use the App or Services on behalf of a clinic, practice, company, or other organization, you represent that you have authority to bind that organization to these Terms and the DPA.

The DPA applies only to CoVet’s processing of Personal Data on behalf of customers/account holders. CoVet’s Privacy Policy continues to govern CoVet’s own collection and use of personal information, including website visitor data and personal information collected directly from users.

1.3. Changes to Terms of Service

CoVet reserves the right, at its sole discretion, to modify or replace these Terms at any time. We will notify you of any material changes to the Terms by posting the updated version on our website or through the App. Your continued access or use of the App following the posting of any changes constitutes your acceptance of those changes.

1.4. Applicable Laws and Jurisdiction

The App is operated by CoVet through its Canadian operations. These Terms and any disputes arising out of or relating to the App shall be governed by the laws of Ontario, Canada, unless otherwise agreed upon in a separate Master Services Agreement (MSA).

1.5. Enterprise Clients

For the purposes of these Terms, “enterprise clients” refers to users or organizations that have entered into a separate Master Services Agreement (MSA) with CoVet. Provisions specific to enterprise clients will only apply where such an agreement is in place.

2. Description of Services

2.1. CoVet Application

The CoVet application is an AI-powered veterinary assistant designed to support veterinary professionals with clinical information and workflow tools (“Services”). The App uses third-party large language models to generate responses.

2.2. Third-Party Services and Integration

The App may include or rely on third-party services. Your use of such services is subject to the terms and privacy policies of the respective providers.

2.3. Availability and Updates

CoVet may suspend your or any of your users’ access to any or all of the App without notice: (a) if you use the App in a way that violates applicable local, state, federal, or foreign laws or regulations or these Terms; (b) for your non-payment of fees; or (c) if the App, or your use thereof, is a security risk or under attack or threat of attack.

CoVet does not guarantee that the App will always be available, error-free, or uninterrupted. We reserve the right to modify, suspend, or discontinue the App at any time.

2.4. Artificial Intelligence Limitations and Disclaimers

AI-generated content may contain errors, inaccuracies, or omissions. CoVet is a decision-support tool only. Veterinary professionals remain solely responsible for all clinical decisions, diagnoses, treatment plans, and patient outcomes.

2.5. Client Communication Features

CoVet may provide features that enable veterinary practices to extend AI-assisted communication to pet owners. Information provided is for general informational purposes only and is not a substitute for professional veterinary advice.

2.6. Customer Data

Subject to the licenses and permissions you grant to CoVet under these Terms, you own and retain all rights to any content you submit through the App (“Customer Data”). You have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data. You represent and warrant that you have obtained all necessary rights and consents for, and that you will comply with all privacy and data protection laws in connection with the Customer Data for use with the App. You grant permission to us and our licensors to use the Customer Data: (a) to provide the App to you, and to perform our obligations under these Terms; (b) to respond to your request for products, services, business insights on your practice or other information you request, to fulfill our obligations to you under orders or contracts, and to arrange for and process payments owed by you in connection with orders or contracts; (c) for internal purposes, including without limitation, to improve, develop and enhance the App and Services, for customer support, and feedback purposes; (d) to verify your compliance with these Terms; and (e) as you may otherwise agree specifically in writing. Additionally, you authorize us to aggregate data from Customer Data, and your usage of the App with similar data from other veterinary practices (“Aggregated Data”). In preparing Aggregated Data, we will eliminate practice-specific references that would permit identification of your practice or your customers. We may use such Aggregated Data for CoVet internal purposes, including to enable analysis of regional and national trends, data, and information, to provide and improve the App and Services, and otherwise in a manner consistent with the CoVet Privacy Policy. In addition, we may provide your practice’s data, without any direct identifiers of your practice or your customers, to other third parties, in a manner consistent with the CoVet Privacy Policy. We may continue to use Aggregated Data after your subscription or access right ends.

2.7. Security Measures

CoVet shall implement and maintain reasonable controls designed to: (a) protect against any anticipated threats or hazards to the confidentiality or integrity of Customer Data on the App; and (b) protect against unauthorized access, disclosure, or use of Customer Data on the App.

3. Registration and User Accounts

3.1. Eligibility

To access and use the CoVet application, you must be at least 16 years of age or the age of legal majority in your jurisdiction, whichever is greater.

3.2. Account Creation and Security

You must provide accurate, complete, and up-to-date information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

You will use all reasonable efforts to prevent any unauthorized access to, or use of, the App and, in the event of any such unauthorized access or use, promptly notify us. You are responsible for managing and controlling your customers’ data in the App, including any necessary consents that you are required to obtain from your customers to use their personal information, to record their voices (where applicable), and to access their data.

3.3. Account Termination

CoVet may terminate or suspend your account with prior written notice, providing a brief explanation of the well-founded reasons for termination.

4. User Conduct and Responsibilities

4.1. Acceptable Use

You agree to use the App responsibly and in compliance with these Terms and all applicable laws, rules, and regulations.

4.2. Prohibited Activities

You and your users may not use the App for any of the following activities: (a) any activity which is prohibited by or would violate any applicable law or legal obligation; (b) uses that are defamatory, deceptive, obscene, or otherwise inappropriate; (c) uses that violate or infringe upon the rights of any other person, including but not limited to any CoVet or third party intellectual property; (d) threats to or harassment of another; (e) impersonating another person or other misrepresentation of source; (f) allowing the introduction of viruses, or any other destructive material; (g) monitoring, crawling, caching, or scraping a system without authorization, or doing so in a manner that impairs or disrupts the system being so utilized; (h) performing denial of service attacks or otherwise interfering with the proper functioning of a system including any deliberate attempt to overload a system; (i) transmitting unsolicited or unauthorized advertising, promotional material, or spam; (j) otherwise interfering with another user’s enjoyment of the App; (k) attempting to undermine the integrity or security of the App, or CoVet or third party systems, networks or data used in the provision of the App; (l) making the App available to any third party except your users in accordance with these Terms; (m) attempting to modify, copy, duplicate, frame, mirror, reproduce, or resell the App, or derivative works of the App, in any form; (n) reverse engineering, decompiling, disassembling, or attempting to derive the source code or equivalent of the App; (o) sublicensing, leasing, selling, renting, or otherwise transferring or making available the App to any third party; (p) using the App for benchmarking or competitive analysis or for developing, using, or providing a competing software product or service; (q) using output from the App to train any software or large language model; or (r) transmitting any personal information of children under 16 or the applicable age of digital consent, or allowing minors to use the App. CoVet reserves the right to delete, move or edit any of your data that we determine, in our sole discretion, violates these Terms or is otherwise inappropriate.

5. Intellectual Property Rights

5.1. CoVet Ownership

All rights, title, and interest in the CoVet application are owned by CoVet or its licensors and are protected by intellectual property laws.

5.2. Limits on Use

You shall not: (a) remove, alter, cover, or distort any copyright, patent or other attribution on or in the App; or (b) circumvent or bypass any technical protection measures relating to the App.

6. Disclaimers and Limitation of Liability

6.1. Disclaimer of Warranties

The App is provided “as is” and “as available.” CoVet disclaims all warranties to the fullest extent permitted by law.

6.2. Limitation of Liability

EXCEPT FOR INDEMNIFICATION OBLIGATIONS ARISING HEREUNDER, IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER ARISING UNDER OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL COVET, OR ANY OF ITS LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE UNDER OR IN CONNECTION WITH THESE TERMS OR ITS SUBJECT MATTER UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR: (A) ANY USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF THE APP; (B) LOSS, DAMAGE, CORRUPTION, OR RECOVERY OF DATA, OR BREACH OF DATA OR SYSTEM SECURITY; OR (C) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES, LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF EQUIPMENT, OR BUSINESS INTERRUPTION, IN EACH CASE REGARDLESS OF WHETHER SUCH PERSONS WERE ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS LIMITS ANY LIABILITY TO THE EXTENT IT CANNOT BE LIMITED BY APPLICABLE LAW.

7. Indemnification

7.1 Indemnification by You

You shall indemnify, defend, and hold CoVet harmless from and against any and all Losses resulting from any Action (each as defined below) that arises from: (a) use of the App outside the purpose or manner of use authorized by these Terms or otherwise in breach of these Terms; (b) unauthorized or illegal use of the App by you, your users, or your affiliates; (c) your Customer Data; or (d) your failure to provide any notice to, or obtain any consent or authorization from, your clients, personnel, or any other individual, in each case as required by applicable law or these Terms in connection with your Use of the App, including consents to the recording of consultations and to the use of personal information contained in them. CoVet will notify you in writing within thirty (30) days of becoming aware of any such Action; give you sole control of the defense or settlement of such Action; and provide you (at your expense) with any and all information and assistance reasonably requested by you to handle the defense or settlement of the Action. Without CoVet's prior written consent, you will not accept any settlement that: (i) imposes an obligation on CoVet; (ii) requires CoVet to make an admission; or (iii) imposes liability not covered by these indemnifications or places restrictions on CoVet. "Action" means any claim, action, cause of action, demand, lawsuit, arbitration, inquiry, audit, notice of violation, proceeding, litigation, citation, summons, subpoena, or investigation of any nature, civil, criminal, administrative, regulatory, or other, whether at law, in equity, or otherwise. "Losses" means all losses, damages, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys' fees and the costs of enforcing any right to indemnification.

7.2 Indemnification by CoVet

CoVet shall indemnify, defend, and hold you harmless from and against any and all Losses resulting from any Action brought by a third party alleging that the App, or your use of the App in accordance with these Terms, infringes such third party's valid patents, copyrights, or trade secrets. CoVet will have no obligation under this Section 7.2 if the alleged infringement arises from: (a) the combination, operation, or use of the App in or with any technology (including any software, hardware, firmware, system, or network) or service not provided by CoVet or specified for use in the applicable documentation; (b) modification of the App not authorized by CoVet in writing; or (c) use of the App outside the purpose or manner of use authorized by these Terms. If the App, or any part of the App, is, or in CoVet's opinion is likely to be, claimed to infringe, misappropriate, or otherwise violate any third party's intellectual property rights, or if your use of the App is enjoined or threatened to be enjoined, CoVet may, at its option and sole cost and expense: (x) obtain the right for you to continue to use the App as contemplated herein; (y) modify or replace the App, in whole or in part, to seek to make the App non-infringing while providing materially equivalent features and functionality, and such modified or replacement software will constitute the App; or (z) if neither of the foregoing remedies is reasonably available, terminate your subscription and promptly refund to you, on a pro rata basis, any fees prepaid for the future portion of the subscription term that would have remained but for such termination. You will notify CoVet in writing within thirty (30) days of your becoming aware of any such Action; give CoVet sole control of the defense or settlement of such Action; and provide CoVet (at your expense) with any and all information and assistance reasonably requested to handle the defense or settlement of the Action. CoVet will not accept any settlement that: (i) imposes an obligation on you; (ii) requires you to make an admission; or (iii) imposes liability not covered by these indemnifications or places restrictions on you, without your prior written consent.

7.2.1 SECTION 7.2 SETS FORTH YOUR SOLE REMEDIES AND COVET'S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED ACTION THAT THE APP INFRINGES, MISAPPROPRIATES, OR OTHERWISE VIOLATES ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.

8. Governing Law and Dispute Resolution

8.1. Governing Law

These Terms shall be governed by the laws of Ontario, Canada, unless otherwise agreed in a separate MSA.

8.2. Dispute Resolution

You and CoVet agree to attempt to resolve disputes through informal negotiation.

9. Miscellaneous

These Terms constitute the entire agreement between you and CoVet. If any provision is found invalid, the remaining provisions remain in full force. CoVet reserves the right to modify these Terms at any time.

10. Termination

CoVet may terminate or suspend your access with prior written notice. You may terminate your account at any time. Upon termination, your data remains your property and CoVet will provide a reasonable opportunity for retrieval.

11. User Feedback and Suggestions

By submitting Feedback, you grant CoVet a perpetual, irrevocable, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your Feedback.

12. Third-Party Services and Links

The App may integrate with third-party services. CoVet shall not be responsible for any damage caused by your use of third-party services or websites.

13. Data Loss and Backups

You acknowledge that if there is any loss or damage to your Customer Data, your sole and exclusive remedy will be for CoVet to use reasonable commercial efforts to restore such lost or damaged data from the latest backup of Customer Data maintained by CoVet; however, such restoration by CoVet is not guaranteed. You are responsible for keeping your own up-to-date backup copies of Customer Data. CoVet will not be responsible for any loss, destruction, alteration, or disclosure of Customer Data caused by any third party.

14. Errors and Omissions

CoVet does not guarantee that content is error-free, complete, or current. Users are responsible for verifying information before relying on it.

These Terms may be made available in languages other than English. Unless applicable law requires otherwise, the English version governs in the event of any inconsistency.