Get ready for the CMA reforms with CoVet
The UK’s small animal veterinary sector is moving towards stronger rules around pricing, written estimates, itemised bills, prescription and care-plan transparency, and client communication. CoVet helps your team capture the consult, create clear records, and send client-friendly summaries in seconds.
What the CMA reforms mean for UK veterinary practices
The CMA reforms are setting clearer sector-wide expectations for pricing, client choice, and written communication in UK veterinary care.
For practices, that means more information needs to be shared before, during, and after the consult.
More to explain before treatment
Clients will expect clearer information about prices, treatment options, and likely costs before they commit to care.
More to document during the consult
Teams need a stronger evidence trail of what was discussed, agreed, and recommended during the appointment.
More to send out after the visit
Written summaries, estimates, medication instructions, and follow-up actions will need to be clear, consistent, and easy for clients to understand.
More to evidence if asked later
Practices need to prepare for a world where clear evidence matters as much as clear communication. If a client, insurer, regulator, or team member asks what happened, records need to show what was discussed, agreed, and recommended.
CoVet helps turn everyday consults into clearer clinical notes, client-friendly summaries,
and follow-up actions, without adding more admin to the day.
How AI can help UK practices navigate the new CMA landscape
At BVA Live, Dr Adele Williams-Xavier, Veterinary AI expert and UK Lead, Partnerships at CoVet, discussed how AI can help UK practices navigate the new CMA landscape alongside Nick Jackson, Vet Locum and BVA Council Member, Serina Filler, Group Clinical and Operations Director at Pennard Vets, and Dr Angela Jones, Founder of PetScribers.
One key takeaway
AI can help practices create a clearer audit trail for what was discussed, offered, and agreed during the consult.
That matters because many CMA changes rely on consistent client communication, not just updated paperwork.
Download the slides & panel summary
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How CoVet helps
Clear clinical records
CoVet turns each consultation into structured clinical notes — history, findings, assessment, and plan — plus an optional CMA prescription-offer section.
Client-friendly summaries
CoVet creates clear visit summaries in plain lay terms, helping owners understand their pet’s care, medication, and the next steps to take.
Support for estimates and billing
CoVet captures procedures, medicines, rechecks, and recommendations, making it easier to link each consult to estimates and itemised bills.
A stronger audit trail
When a client, insurer, regulator, or colleague asks what happened, CoVet gives you a clear, structured record to refer straight back to.
See the CoVet CMA add-on
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Be ready without slowing down
CMA readiness should fit into your workflow, not add more pressure to it. See how CoVet helps UK practices create clearer records, better client summaries, and stronger documentation from every consult.