Terms & Conditions
Last Updated: June 15, 2026
1. Introduction
1.1. Acceptance of Terms of Service
By accessing, downloading, installing, or using the CoVet application (the “App”), you, the user, agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and CoVetAI Inc. (“CoVet”, “we”, “us”, or “our”). If you do not agree with any part of these Terms, you must not access or use the App.
1.2. Data Processing Agreement
To the extent CoVetAI Inc. ("CoVet") processes Personal Data on behalf of a customer, clinic, practice, organization, or other account holder in connection with the App or Services, CoVet's Data Processing Agreement ("DPA"), available at https://co.vet/data-processing, is incorporated into and forms part of these Terms. By creating an account, accepting these Terms, accessing the App or Services, or continuing to use the App or Services after the DPA is posted or updated, you agree to the DPA where it applies.
If you create an account or use the App or Services on behalf of a clinic, practice, company, or other organization, you represent that you have authority to bind that organization to these Terms and the DPA.
The DPA applies only to CoVet's processing of Personal Data on behalf of customers/account holders. CoVet's Privacy Policy continues to govern CoVet's own collection and use of personal information, including website visitor data and personal information collected directly from users.
1.3. Changes to Terms of Service
CoVet reserves the right, at its sole discretion, to modify or replace these Terms at any time. We will notify you of any material changes to the Terms by posting the updated version on our website or through the App. Your continued access or use of the App following the posting of any changes constitutes your acceptance of those changes.
1.4. Applicable Laws and Jurisdiction
The App is operated by CoVet through its Canadian operations. These Terms and any disputes arising out of or relating to the App shall be governed by the laws of Ontario, Canada, unless otherwise agreed upon in a separate Master Services Agreement (MSA).
1.5. Enterprise Clients
For the purposes of these Terms, “enterprise clients” refers to users or organizations that have entered into a separate Master Services Agreement (MSA) with CoVet. Provisions specific to enterprise clients will only apply where such an agreement is in place.
2. Description of Services
2.1. CoVet Application
The CoVet application is an AI-powered veterinary assistant designed to support veterinary professionals with clinical information and workflow tools. The App uses third-party large language models to generate responses.
2.2. Third-Party Services and Integration
The App may include or rely on third-party services. Your use of such services is subject to the terms and privacy policies of the respective providers.
2.3. Availability and Updates
CoVet does not guarantee that the App will always be available, error-free, or uninterrupted. We reserve the right to modify, suspend, or discontinue the App at any time.
2.4. Artificial Intelligence Limitations and Disclaimers
AI-generated content may contain errors, inaccuracies, or omissions. CoVet is a decision-support tool only. Veterinary professionals remain solely responsible for all clinical decisions, diagnoses, treatment plans, and patient outcomes.
2.5. Client Communication Features
CoVet may provide features that enable veterinary practices to extend AI-assisted communication to pet owners. Information provided is for general informational purposes only and is not a substitute for professional veterinary advice.
2.6. Data Use and AI Training
CoVet does not use your queries, patient data, or clinical notes to train or fine-tune AI models without your explicit consent. CoVet may use anonymized and aggregated usage data to improve the application.
3. Registration and User Accounts
3.1. Eligibility
To access and use the CoVet application, you must be at least 13 years of age or the age of legal majority in your jurisdiction, whichever is greater.
3.2. Account Creation and Security
You must provide accurate, complete, and up-to-date information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.
3.3. Account Termination
CoVet may terminate or suspend your account with prior written notice, providing a brief explanation of the well-founded reasons for termination.
4. User Conduct and Responsibilities
4.1. Acceptable Use
You agree to use the App responsibly and in compliance with these Terms and all applicable laws, rules, and regulations.
4.2. Prohibited Activities
You agree not to transmit abusive content, impersonate others, attempt unauthorized access, interfere with the App's operation, or violate applicable laws.
5. Intellectual Property Rights
5.1. CoVet Ownership
All rights, title, and interest in the CoVet application are owned by CoVet or its licensors and are protected by intellectual property laws.
5.2. User Content
You retain all ownership rights in any content you submit through the App. CoVet will not use your User Content without your express written consent.
6. Disclaimers and Limitation of Liability
6.1. Disclaimer of Warranties
The App is provided “as is” and “as available.” CoVet disclaims all warranties to the fullest extent permitted by law.
6.2. Limitation of Liability
To the maximum extent permitted by law, CoVet shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of the App.
7. Governing Law and Dispute Resolution
7.1. Governing Law
These Terms shall be governed by the laws of Ontario, Canada, unless otherwise agreed in a separate MSA.
7.2. Dispute Resolution
You and CoVet agree to attempt to resolve disputes through informal negotiation.
8. Miscellaneous
These Terms constitute the entire agreement between you and CoVet. If any provision is found invalid, the remaining provisions remain in full force. CoVet reserves the right to modify these Terms at any time.
9. Termination
CoVet may terminate or suspend your access with prior written notice. You may terminate your account at any time. Upon termination, your data remains your property and CoVet will provide a reasonable opportunity for retrieval.
10. User Feedback and Suggestions
By submitting Feedback, you grant CoVet a perpetual, irrevocable, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your Feedback.
11. Third-Party Services and Links
The App may integrate with third-party services. CoVet shall not be responsible for any damage caused by your use of third-party services or websites.
12. Data Loss and Backups
CoVet takes reasonable steps to protect user data but cannot guarantee complete security. Users are responsible for maintaining backup copies of important data.
13. Errors and Omissions
CoVet does not guarantee that content is error-free, complete, or current. Users are responsible for verifying information before relying on it.
These Terms may be made available in languages other than English. Unless applicable law requires otherwise, the English version governs in the event of any inconsistency.